Privacy policy

This policy explains how FundedTick handles personal data on the fundedtick.com website, in the trader portal, and in the evaluation and funded accounts we provide. FundedTick (“we”) is the data controller. We operate under the laws of the Republic of Cyprus and the EU General Data Protection Regulation.

Questions and requests about your data go to [email protected].

The marketing pages you are reading now set no advertising trackers. Our hosting provider keeps standard server logs (IP address, browser, pages requested, time) for security and to keep the site running; they are not used to profile you and are deleted on a rolling basis.

We use usage-analytics services on this site and in the trader portal to count visits and see how pages and features are used, so we can improve them. They set their own cookies (see Cookies), receive your IP address and browser details, and may record page interactions as an anonymised session; text you type into forms is masked before it leaves your browser, and in the portal all on-screen text is masked. We do not give them your name, email address or account details, and we do not use them for advertising. If you would rather not be included, your browser's privacy settings or a tracker blocker will stop them; the site works the same either way.

The chat button on this site and in the portal opens our live chat. The first reply in a chat comes from an automated assistant, not a person; it hands the conversation to a member of our team for anything about your account, for a complaint, and whenever you ask for a person. To produce its reply, what you write in the chat, and in the portal your name, is processed by a provider acting under contract, which does not use it to train its models. We keep what you write and send in the chat, the page you opened it from, your browser, your approximate location from your IP address, and the email address if you leave one. In the portal, the chat also receives your name and email from your account so support knows who they are talking to. The chat is used only to answer you.

We collect only what an evaluation, a payout and support need:

1. (a)Registration: your name, email address, date of birth, country and phone dial code, and the timezone you choose for the portal.
2. (b)Payment: the order, amount, currency and transaction reference for fees you pay, and the wallet address you give us for payouts. Crypto payments are processed by our payment provider; we never see a card number or a bank account.
3. (c)Trading data: the balance, equity and rule-check records your accounts generate, your trades, and the trading profile built from them. This is the record your evaluation is judged on and your payouts are calculated from.
4. (d)Security data: the IP address, time, and device and browser details of each login to the portal, used to protect your account and to detect account sharing and duplicate registrations.
5. (e)Support: the messages and attachments you send us through tickets, live chat or email.
6. (f)Verification: if we ask you to verify your identity before a payout, the identity document and the information on it. We ask once, and only for what is needed to confirm who you are.

We use your data to:

1. (a)Provide the service: provision and run your accounts, apply the published rules, build your trading profile and pay you.
2. (b)Keep accounts honest: detect account sharing, duplicate registrations and prohibited conduct under the Terms.
3. (c)Answer your support messages.
4. (d)Send you service messages about your accounts: a pass, a fail, a payout, a rule notice, a change to the terms. These are not marketing and cannot be turned off while you hold an account.
5. (e)Send you product news, if you opt in. Every such email has an unsubscribe link and opting out never affects your accounts.
6. (f)Meet legal obligations, including anti-fraud, anti-money-laundering and tax requirements, and respond to lawful requests from authorities.

We do not sell personal data, share it with advertisers, or use it to profile you for anything an evaluation does not need. We make no automated decision about you that has legal effect except the ones described on the rules page: our systems apply the published rules to your trading data, and every outcome is written to an account history you can read.

Our legal bases under the GDPR are: performance of our contract with you (providing the service, service messages, payouts); our legitimate interests in keeping accounts honest, securing the platform and answering you; your consent, for product news; and our legal obligations, for anti-fraud, anti-money-laundering, tax and lawful requests.

Your data is shared only with the providers we need to run the service, and only for that purpose:

1. (a)Payment providers, to take fees and make payouts.
2. (b)The trading platform and broker infrastructure your simulated accounts run on, which receives the trading data needed to operate the account, not your identity.
3. (c)Hosting, email delivery and support tooling providers, who process data on our instructions under contract.
4. (d)Analytics, error-monitoring and live-chat providers, for the services described in section 2 and to keep the portal working.
5. (e)Identity-verification providers, if verification is requested.
6. (f)Authorities, where the law requires it or where we believe in good faith it is necessary to protect our users, the service or the public.
7. (g)A successor, if the service is transferred to another operator who carries it on under these terms; you would be notified.

Every provider is bound to use the data only to provide their service to us and to keep it confidential.

The trader portal sets the cookies it needs to keep you signed in and to remember your preferences (for example your timezone and language). These are strictly necessary and are not used for advertising. Declining them in your browser means the portal cannot keep you signed in.

Both the marketing site and the portal set analytics cookies, kept for up to two years, so that the pages you view in one visit are grouped into one session and a returning visitor can be counted once. Blocking these cookies in your browser does not affect anything on the site or in the portal.

The marketing site sets a cookie the first time you visit, kept for 90 days, that remembers the page you arrived on, the website that sent you there and any campaign tags in that link; if you create an account, the portal passes this to us once, so we can see which channels bring traders. A referral link also sets a cookie, kept for 30 days, with the referrer's code, so they are credited if you sign up. Neither cookie holds your name or contact details, and blocking them does not affect the site or the portal.

The live chat sets cookies, kept for up to one year, so that your conversation is still there when you come back and, in the portal, is tied to your signed-in account. Blocking them means each visit starts a new conversation.

1. (a)Account, trading and payout records: for as long as the account exists, and for 5 years after it closes, which is what anti-money-laundering, tax and accounting law require.
2. (b)Detailed balance and equity records: consolidated into daily summaries after the period the rules need, then deleted; the summaries and every rule outcome are kept with the account history.
3. (c)Login records: 6 months.
4. (d)Support messages, including live chat: for as long as your account exists, then deleted with it unless part of a dispute.
5. (e)Verification documents: deleted once verification is complete and any legal retention period has passed.
6. (f)Marketing preferences: until you opt out.

Data is encrypted in transit. Access to personal data is limited to authorised staff and is logged. Payment details are held by our payment providers, not by us.

No system is perfectly secure. If a breach affects your data we will tell you, and any authority the law requires, without undue delay.

Our providers may process data outside the European Economic Area. Where they do, we rely on an EU adequacy decision for the destination country or on the European Commission’s standard contractual clauses, with additional safeguards where needed, so your data keeps the protection it has here.

Write to [email protected] to:

1. (a)Ask what data we hold about you and receive a copy.
2. (b)Correct anything that is wrong. Name, date of birth and timezone can be edited in the portal; email and phone changes go through support so we can confirm it is you.
3. (c)Have your data deleted, subject to the retention duties in section 7. Closing your account starts this.
4. (d)Object to, or restrict, processing that relies on our legitimate interests.
5. (e)Receive your account history in a portable format.
6. (f)Withdraw consent to marketing at any time.

We answer within 30 days. If you are not satisfied, you may complain to the Office of the Commissioner for Personal Data Protection of the Republic of Cyprus, or to the data-protection authority in the EU country where you live.

The service is for adults. We do not knowingly collect data from anyone under 18, and registration requires a date of birth that confirms it. If you believe a minor has registered, tell us and the account and its data will be removed.

When this policy changes we update the date at the top and, for changes that affect how your data is used, email the address on your account before they take effect. Continuing to use the service after that date means you accept the updated policy.