Contact
Talk to the people who run the engine
One channel, read by the team that built the platform. No ticket deflection, no outsourced first line, and whoever replies can read your actual account record.
Email us
For anything: a question before you buy, an account issue, a complaint.
[email protected]What to include
- Your account number, if you have one, so the reply can cite the record.
- What you expected, what happened, and roughly when (a timestamp in UTC is ideal).
- For a rule question, the rule and the trade you are asking about.
Already trading?
Account questions move faster from inside the trader portal, where support can see the account you are writing about. Sign in and open a ticket.
Before you write
Answers you may not need to wait for
Most questions we receive are already answered in full on the site, with the measurement, not just the number.